All Systems Operational

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Welcome to Atheral's home for real-time information on system performance. Below, you will find the status of key services along with their 90-day history. Service degradation, outages, and maintenance notifications will be provided below. Please subscribe for e-mailed updated! Questions? Please contact Atheral Support at support@atheral.com or via telephone at (702) 430-6887.

Uptime over the past 90 days. View historical uptime.
Atheral Management Portal (AMP) Operational
90 days ago
100.0 % uptime
Today
Endpoints Provisioning Server - provisionmyphone.net Operational
90 days ago
100.0 % uptime
Today
DEN Node Operational
90 days ago
99.99 % uptime
Today
Softswitch Portal Operational
90 days ago
99.99 % uptime
Today
Gateway Operational
90 days ago
100.0 % uptime
Today
SIP Service Operational
90 days ago
100.0 % uptime
Today
Recording Operational
90 days ago
100.0 % uptime
Today
IND Node Operational
90 days ago
100.0 % uptime
Today
Softswitch Portal Operational
90 days ago
100.0 % uptime
Today
Gateway Operational
90 days ago
100.0 % uptime
Today
SIP Service Operational
90 days ago
100.0 % uptime
Today
Recording Operational
90 days ago
100.0 % uptime
Today
SAT Node Operational
90 days ago
100.0 % uptime
Today
Gateway Operational
90 days ago
100.0 % uptime
Today
Softswitch Portal Operational
90 days ago
100.0 % uptime
Today
SIP Service Operational
90 days ago
100.0 % uptime
Today
Recording Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 9, 2026

No incidents reported today.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

Call Quality Degradation – Denver (DEN) and San Antonio (SAT)
Resolved - Cogent has been restored to our BGP routing mix at both sites, and network performance remains stable. We have not observed any recurrence of the packet loss or latency issues reported yesterday.

We will continue to monitor network performance as part of our normal operations. This incident is now considered resolved, and no further updates are expected.

-- Atheral Network Operations
Sep 3, 23:13 MDT
Update - Cogent reported that network services were restored overnight. Our testing this morning indicates that the packet loss and latency spikes observed yesterday have been resolved.

To minimize the risk of disruption during BGP reconvergence, we will keep Cogent withdrawn from our BGP routing mix until 11:00 PM Mountain Time this evening, at which point we plan to restore the routes and continue monitoring network performance.

-- Atheral Network Operations
Sep 3, 08:45 MDT
Update - Updating our previous note, Hurricane Electric and Cogent were swapped. We apologize for the confusion.

Updated note below:

We have received reports of call quality concerns affecting calls connected through our Denver (DEN) and San Antonio (SAT) nodes.

Our investigation indicates that a major fiber cut in the Los Angeles area is impacting traffic carried by Cogent Communications. Hurricane Electric (HE) has also reported service disruptions related to the same fiber cut; however, at this time, we have not observed an impact on our services via HE. As a precautionary measure, we have withdrawn our Cogent BGP routes from our DEN and SAT nodes, directing traffic away from the affected network.

Calls routing over HE appear to be completing without call quality problems, although localized issues in California to our nodes may be expected.

We will continue to closely monitor network conditions and the upstream carrier situation. We will provide additional updates as more information becomes available.

-- Atheral Network Operations
Sep 2, 11:06 MDT
Monitoring - Updating the status to monitoring, as the problem has been identified
Sep 2, 09:51 MDT
Investigating - We have received reports of call quality concerns affecting calls connected through our Denver (DEN) and San Antonio (SAT) nodes.

Our investigation indicates that a major fiber cut in the Los Angeles area is impacting traffic carried by Hurricane Electric (HE). Cogent has also reported service disruptions related to the same fiber cut; however, at this time, we have not observed an impact to our services via Cogent. As a precautionary measure, we have withdrawn our Hurricane Electric BGP routes from our DEN and SAT nodes, directing traffic away from the affected network.

Calls routing over Cogent appear to be completing without call quality problems, although localized issues in California to our nodes may be expected.

We will continue to closely monitor network conditions and the upstream carrier situation. We will provide additional updates as more information becomes available.

-- Atheral Network Operations
Sep 2, 09:51 MDT

Sep 2, 2026

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

Softswitch Platform Update
Completed - The scheduled maintenance has been completed.
Aug 30, 00:24 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 23:00 MDT
Scheduled - As part of our regular maintenance window, Atheral will deploy a required minor softswitch platform software update that consists of bug fixes, along with security updates to the underlying system architecture.

To ensure a smooth upgrade and minimize disruption, each node will temporarily respond to all INVITE and Registration requests with a SIP 503 message while that node is being upgraded, starting at 10 p.m. Mountain. This action will gracefully remove each node from our voice-switching cluster, and all voice traffic will automatically reroute through our other nodes during the software and security updates.

No disruption is expected for call processing or other core system functionality.

— Atheral Network Operations
Aug 23, 23:47 MDT

Aug 29, 2026

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

Aug 26, 2026

No incidents reported.

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