Atheral LLC

All Systems Operational

About This Site

Welcome to Atheral's home for real-time information on system performance. Below, you will find the status of key services along with their 90-day history. Service degradation, outages, and maintenance notifications will be provided below. Please subscribe for e-mailed updated! Questions? Please contact Atheral Support at support@atheral.com or via telephone at (702) 430-6887.

Uptime over the past 90 days. View historical uptime.
Atheral Management Portal (AMP) ? Operational
90 days ago
100.0 % uptime
Today
Endpoints Provisioning Server - provisionmyphone.net ? Operational
90 days ago
100.0 % uptime
Today
DEN Node ? Operational
90 days ago
99.99 % uptime
Today
Softswitch Portal ? Operational
90 days ago
100.0 % uptime
Today
Gateway ? Operational
90 days ago
100.0 % uptime
Today
SIP Service ? Operational
90 days ago
99.98 % uptime
Today
Recording ? Operational
90 days ago
100.0 % uptime
Today
DFW Node ? Operational
90 days ago
99.99 % uptime
Today
Softswitch Portal ? Operational
90 days ago
100.0 % uptime
Today
Gateway ? Operational
90 days ago
99.99 % uptime
Today
SIP Service ? Operational
90 days ago
100.0 % uptime
Today
Recording ? Operational
90 days ago
100.0 % uptime
Today
IND Node ? Operational
90 days ago
100.0 % uptime
Today
Softswitch Portal ? Operational
90 days ago
100.0 % uptime
Today
Gateway Operational
90 days ago
100.0 % uptime
Today
SIP Service Operational
90 days ago
100.0 % uptime
Today
Recording Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 25, 2025

No incidents reported today.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025
DEN Node Network Switching Change
Completed - The scheduled maintenance has been completed.
Apr 22, 22:37 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 22:00 MDT
Scheduled - As part of our ongoing commitment to improving voice services, Atheral will be upgrading the switching and routing infrastructure in our Denver node during an upcoming maintenance window.

To ensure a smooth upgrade and minimize disruption, the Denver node will temporarily respond with a SIP 503 message to all INVITE and Registration requests. This action will gracefully remove it from our voice-switching cluster, and all voice traffic will automatically reroute through our Dallas (DFW) and Indianapolis (IND) nodes.

If your branded portal is hosted in Denver, we recommend using https://phones.atheral.com for uninterrupted access to the web portal during this maintenance period.

We appreciate your understanding and patience as we work to enhance network performance and reliability.

If you have any questions or concerns, please don’t hesitate to reach out to our Support Team.

— The Atheral Team
Apr 4, 01:14 MDT
Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025
Softswitch Platform Software Updates
Completed - The scheduled maintenance has been successfully completed. Everything should be back up and running smoothly. If you experience any issues or have questions, please don’t hesitate to reach out to our support team at support@atheral.com.

Thank you for your patience!
– The Atheral Team
Apr 12, 23:27 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 23:00 MDT
Scheduled - As part of our regular maintenance window, Atheral will deploy a required platform update that includes critical bug fixes, quality-of-life improvements, and exciting new features. This update also lays the foundation for significant upcoming service enhancements.

What’s Included in This Update:
• 58% Bug Fixes
• 15% Quality-of-Life Improvements
• 22% New Features

This update is essential as we begin rolling out:
• Premium Video Services
• Call Transcription with Sentiment Analysis

Additionally, we’re excited to introduce our new brand: Skyetap — a modern, flexible branding option that can be used as a generic alternative for partner services. As part of this transition:
• We’ll be launching Skyetap Mobile, a branded version of SNAPmobile
• We’ll begin phasing out the “SNAP” naming convention across our platforms

Maintenance Details:

Each node will be upgraded one at a time, with traffic routed to the other two nodes during the process. We do not expect any impact to live traffic or overall platform utilization.

However, your branded portal may be temporarily unavailable during the maintenance window. One of the following Atheral-branded portals will always be available:
• core01-den.atheral.com
• core01-dfw.atheral.com
• core01-ind.atheral.com

More Information Coming Soon:

Details about Skyetap, the upcoming features, and other enhancements will be shared via the Client Success Center and direct email communications before the update.

We appreciate your partnership and look forward to bringing you even more value with these enhancements.

— The Atheral Team
Apr 4, 01:03 MDT
Apr 11, 2025

No incidents reported.

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